We will be carrying out essential maintenance to our Lifetime Mortgage Adviser Portal on Wednesday 29 September from 17:30 until 22:00 which will affect access to this platform. We apologise for any inconvenience this may cause.

Funeral Funding

Funeral Funding is automatically built into our Over 50s Policy and is designed to contribute towards the cost of your customer's funeral.

What is Funeral Funding?

Designed to contribute towards meeting the cost of a funeral, Funeral Funding allows your customer and their loved ones some financial peace of mind at a very difficult time. Payment is made directly from the policy to the chosen funeral director at the time of setting the final bill negating the need for the cost of the funeral to be found up front.

Golden Charter, our chosen partner, will allocate a funeral director, who will make a £300 contribution towards your customer's funeral costs. If your customer is considering a direct to cremation funeral, please note the £300 contribution will not apply*. Golden Charter are one of the UK's largest funeral plan providers**, with a network of over 2,800 funeral directors across the UK^.

If there is any money remaining from the proceeds of the customer's policy, after the cost of the funeral have been met, this will be paid to their estate. If there is a short fall, this will need to be made up by the next of kin.

Funeral Funding is not a Funeral Plan and might not always meet the full cost of a funeral. Funeral funding is only allowed on one policy, whether with OneFamily or another provider.

*A direct to cremation funeral means any cremation where there is a direct disposal service only and therefore no funeral service, funeral procession (or other services such as family viewing, limousine(s), embalming or delivery of ashes) and where the cremation is arranged at a crematorium at a date and time chosen by the allocated funeral director and without anyone attending other than the funeral director's staff.

**Based on recent market share of funeral plans sold. For details please see Funeral Planning Authority statistics 2020 at funeralplanningauthority.co.uk/statistics and Golden Charter Annual Review 2019/20 at goldencharter.co.uk

^Based on number of independent funeral director branches in the UK accepting Golden Charter plans at 16 April 2021.

Removing Funeral Funding

Your customer can remove Funeral Funding from their policy at any time simply by calling us on 0800 028 1112.

Please bear in mind that if your customer makes a successful terminal illness claim, we will pay the full sum assured and the policy will be closed. However, the £300 contribution will still be offered by the nominated funeral director if they are providing your customer's funeral services.