These materials are intended for use by Financial Advisers only

OneFamily Adviser

Log in to access our portals

Once you've registered as one of our advisers, you can access our online portals for our Lifetime Mortgage and Over 50s Life Cover products.

Lifetime Mortgages

These are uncertain times, but we are still open for business.

Our secure online portal is taking your applications and our Underwriters and Business Development Managers are on hand to help you, so please get in touch with any questions you have at this time. Read more about our current plans and how to get in touch with us.

If your query is urgent or you need to send us any documents relating to your current applications, please email us [email protected] and we will respond by email or telephone as soon as we can to keep you up to date with our progress.

Over 50s Life Cover

For urgent queries please call 0808 100 5075 or email [email protected] and we’ll respond by email or telephone as soon as we can. You can still process applications via our secure portal. Read more about our continuity plans here.

Lifetime Mortgages

Log in to manage applications, update your details and communicate with our Lifetime Mortgage teams.

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Over 50s Life Cover

Log in to get quotes and submit applications for your customers.

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Contact the team

Lifetime Mortgages -
0800 802 1645
(Open 9am - 5.30pm, Monday to Friday.*)

Over 50s Life Cover - 
0808 100 5075
(Open 9am - 6pm, Monday to Friday.*)

Email us

*All calls may be recorded for security and training purposes. Calls are free from UK landlines only.