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We're here to help

As a valued Intermediary partner, we’re always here to help and support you. If you have questions or require further details about our products, please don’t hesitate to contact our teams.

Which product would you like to contact us about?

  • Over 50s Life Cover
  • Lifetime Mortgages

Over 50s Life Cover

Adviser Support:
[email protected]

0808 100 5075*

*Open 9am – 6pm, Monday to Friday.
All calls may be recorded for security and training purposes.
Calls are free from UK landlines only.

OneFamily
16-17 West Street
Brighton
BN1 2RL

Lifetime Mortgages

Lifetime Mortgage Adviser Support:
[email protected]

Lifetime Mortgage Underwriting:
[email protected]

0800 802 1645*
To contact your dedicated Sales Support Team – select Option 2
To contact our Mortgage Operations Team – select Option 3
To speak directly to our Underwriting Team – select Option 4

*Open 9am – 5.30pm, Monday to Friday. All calls may be recorded for security and training purposes. Calls are free from UK landlines only.

OneFamily Lifetime Mortgages
16-17 West Street
Brighton
BN1 2RL

OneFamily Adviser

The OneFamily adviser website is for financial advisers.

The materials on the adviser website are intended to be used by financial advisers only. If you are not an adviser, please click the ‘I’m a customer’ link to see available products on our customer website.