These materials are intended for use by Financial Advisers only

OneFamily Adviser

Welcome to OneFamily Adviser

Lifetime mortgages and protection products provider

Get the information you need to advise your customers on OneFamily’s products.

COVID-19 Update – Supporting you and your business

Lifetime Mortgages

These are uncertain times, but we are still open for business.

Our secure online portal is taking your applications and our Underwriters and Business Development Managers are on hand to help you, so please get in touch with any questions you have at this time. Read more about our current plans and how to get in touch with us.

If your query is urgent or you need to send us any documents relating to your current applications, please email us [email protected] and we will respond by email or telephone as soon as we can to keep you up to date with our progress.

Over 50s Life Cover

For urgent queries please call 0808 100 5075 or email [email protected] and we’ll respond by email or telephone as soon as we can. You can still process applications via our secure portal. Read more about our continuity plans here.

Lifetime Mortgages

Lump sum Lifetime Mortgages with flexible features and direct access to our sales and underwriting teams


View Products

Over 50s Life Cover

Give your customers a quick, simple way to leave behind a cash lump sum for their loved ones.


View products

Product Support

Get product brochures, application forms and useful tools to improve your sales and your understanding of One Family products.

Lifetime Mortgage Calculator

Show your customer the maximum loan amount they could be eligible for
(based on our Standard LTVs).


Funeral Costs Calculator 

Use our interactive calculator to show your customers the average cost of a funeral in their area and a free quote for life cover



Why work with OneFamily?

Be the one who can, with OneFamily help and support including:

A dedicated team of product specialists, reachable by phone or email

Direct access to our Lifetime Mortgage underwriters

Trusted and innovative products tailored to your customers’ evolving needs

Helpful tools and resources on our dedicated adviser website

A safe, secure online portal to submit business

Contact the team

Lifetime Mortgages 
0800 802 1645

(Open 9am - 5.30pm, Monday to Friday.*)

Over 50s Life Cover
0808 100 5075
(Open 9am - 6pm, Monday to Friday.*)

Email us

*All calls may be recorded for security and training purposes. Calls are free from UK landlines only.