Meet our Intermediary Sales Support Team

We pride ourselves on offering a great personal service. Our dedicated team of specialist Business Development Managers and Telephone Account Managers are on hand to help with training, guidance or to answer any questions you may have.

Business Development Managers

Our Business Development Managers are available for virtual or face-to-face meetings. Book an appointment today.


Gary Dalton

Business Development Manager
Over 50s Life Cover - North of England

07880 726 955
[email protected]


Ray Augello

Business Development Manager
Over 50s Life Cover - South of England

07880 735 869
[email protected]

Telephone Account Managers

Our friendly and experienced team of Telephone Account Managers are always here to support you. Get in touch whenever you have a question about our products or service and they will be delighted to help or put you in touch with the right person.


Nick Tew

Telephone Account Manager
Lifetime Mortgages

0800 802 1645 (Ext 4505)
[email protected]


Ben Wallace

Telephone Account Manager
Lifetime Mortgages

0800 802 1645 (Ext 4506)
[email protected]

Strategic Support

Our expert team are available to offer strategic support to you and your team. To set up an appointment, request product training with us or to raise a question, please get in touch by phone or email.


Chris Brown

Head of Distribution
Lifetime Mortgages
Over 50s Life Cover

07803 406 817
[email protected]

The OneFamily Lifetime Mortgages Underwriting Team

We provide direct access to our Underwriters as we understand the importance and value of being able to speak directly to an expert whenever you have an aspect of a Lifetime Mortgage case which needs to be discussed in detail. Our team of Underwriting specialists will take the time to listen and understand your customer's individual needs and the uniqueness of their property to ensure they provide the right lending decision for you and your customers.

Our dedicated team of Underwriters is lead by our Mortgage Underwriting Manager, Debbie Tant.

[email protected]

0800 802 1645* (select option 4)

* Open 9am-5.30pm Monday to Friday. All calls may be recorded for security and training purposes. Calls are free from UK landlines

We're here to help - if you need any further guidance or support, please email us.

Contact us