COVID-19: We are here for you and want to keep you informed at this time  

Find out more about our continued service, support and how to contact us during Covid-19 on our Lifetime Mortgage and Over 50s Coronavirus support pages

Working together

Find out more about how we design our products and services around the needs of your customers and your business

About OneFamily

It’s what makes us OneFamily

We’ve been focused on creating innovative, flexible products that help families deal with ever-changing financial needs since 2015, when Family Investments and Engage Mutual merged to form OneFamily.

We continue to achieve industry recognition for the products, service and support we give to advisers and customers alike. This includes a five-star rating from MoneyFacts for our Lifetime Mortgages, plus a five-star rating from Defaqto for our Over 50s Life Cover.

Meet our dedicated Intermediaries team

Find the help and expertise you need from our Business Development Managers, Telephone Account managers and Underwriting team.

Meet the team

toolkit-webinar-ltm

Webinar & Events Calendar

View all of our up and coming events including our own OneFamily webinars

onefamily-adviser-defaqto-erc-logos

Become one of our approved Advisers

Lifetime Mortgages

Register to be able to manage applications, update your details and communicate with our Lifetime Mortgage teams

Register to access our Lifetime Mortgage portal

Over 50s Life Cover

Register to be able to obtain quotes and submit Over 50s Life Cover applications for your customers

Register to access our Over 50s portal

Why work with OneFamily?

We're easy to do business with. Here's some reasons why:

Our products are expertly designed, trusted and award-winning. We offer flexibility in terms of extra services and payment features, so they can be tailored to meet the needs of your individual customers

We have a dedicated specialist Sales Support Team on hand to help with any queries or to support you with training, guidance and tools

Our secure online portal allows you to submit applications 24/7

We offer direct access to our Lifetime Mortgage Underwriters

We provide useful tools and calculators along with resources and topical insight

Get in touch

Lifetime Mortgages 
0800 802 1645
(Open 9am - 5.30pm, Monday to Friday.*)

Over 50s Life Cover 
0808 100 5075
(Open 9am - 6pm, Monday to Friday.*)

Email us

*All calls may be recorded for security and training purposes. Calls are free from UK landlines only.