These materials are intended for use by Financial Advisers only

OneFamily Adviser

Working together

We always strive to make sure our products and services are designed with your customer's and your needs in mind. Find out more about working with us

Since the merger of Family Investments and Engage Mutual in 2015, we have been focused on creating a range of innovative and flexible products designed to help families deal with today’s ever-changing financial needs.

We pride ourselves on our service, products and the support we can provide you and your customers.

We continue to achieve industry-recognition for the quality of our service, both to advisers and customers, including a five-star rating from MoneyFacts for our Lifetime Mortgage products, as well a five-star rating for our Over 50s Life Cover from Defaqto.

Defaqto award and Equity Release Council

It is a really simple process to become one of our approved advisers.

We've been working closely with brokers and advisers like you all over the country to find out what you're looking for from us as a provider, and we actively encourage feedback.
After all, we want to make sure we can give you all the support and help you need to grow your business.

Lifetime Mortgages

OneFamily provides a range of lump sum lifetime mortgages with flexible features and direct and easy access to our Sales & Underwriting teams.


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Over 50s Life Cover

Over 50's life cover is a quick and simple way for your clients to leave behind a cash lump sum for their loved ones. Login to retrieve a quote.


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Why work with OneFamily?

We work closely with brokers and advisers like you all over the country to provide the help and support you need to grow your business. When you join OneFamily you’ll benefit from:

A dedicated team of product specialists - contactable via phone and email

Direct access to our underwriters (for Lifetime Mortgages)

Trusted and innovative products, tailored to the evolving customer needs

Access to helpful tools and resources via our dedicated Adviser website

A safe and secure online portal to submit business

Meet our dedicated Intermediaries team

Our dedicated team of product specialists are here to help you and your business. From our Business Development Managers, Telephone Account Managers, and our Underwriting team – we can provide the help and expertise you need.

Meet the team

Lifetime Mortgage support team

OneFamily Foundation

If you're a OneFamily customer, the Foundation is our way of helping you and your community

Personal Grants

No one can predict the difficulties life might throw at us, so our £500 grants provide a helping hand to our customers when it’s needed most.

Community Grants

Nominate a project close to your heart to receive an award of up to £5,000.

We’ve awarded over £3 million to our customers and their communities since 2015 to support our customers and the good causes they care about.

We're proud to have supported over 350,000 people across the UK through our Foundation.

Group of OneFamily Foundation Community Awards winners

Contact the team

Lifetime Mortgages 
0800 802 1645
(Open 9am - 5.30pm, Monday to Friday.*)

Over 50s Life Cover 
0808 100 5075
(Open 9am - 6pm, Monday to Friday.*)

Email us

*All calls may be recorded for security and training purposes. Calls are free from UK landlines only.