We will be carrying out essential maintenance to our Lifetime Mortgage Adviser Portal on Wednesday 29 September from 17:30 until 22:00 which will affect access to this platform. We apologise for any inconvenience this may cause.

Lifetime Mortgages Key Documents

Product Documents

Super LTV Product Overview
A handy guide detailing the key product features and benefits of our Super LTV product including who the product could be suitable for
Lite & Standard Product Overview
A handy guide detailing the key product features and benefits of our Lite and Standard Fixed Rate product including who the product could be suitable for
Variable Rate Interest Roll-up with Voluntary Payment At a Glance Guide
A guide detailing the key product features and benefits of our Variable Rate product with Voluntary Payment Option
Variable Rate Interest Payment At a Glance Guide
A guide detailing the key product features and benefits of our Variable Rate product with Interest Payment Option
Interest Payment Application Form
Our Interest Payment Application Form
Interest Roll-up with Voluntary Payment Application Form
Our Interest Roll-up with Voluntary Payment Application Form
Super LTV Lending Policy
The lending criteria for our Super LTV product
Lite & Standard Lending Policy
A comprehensive guide to the lending criteria for our Lite and Standard products
England and Wales T&Cs
Our full terms and conditions for properties in England and Wales
Scotland T&Cs
Our full terms and conditions for properties in Scotland
Additional Borrowing
All you need to know about additional borrowing on our Lifetime Mortgage products
Early Repayment Charges (ERCs)
A guide to our Early Repayment Charges (ERCs)
Interest Rates
An easy to read table detailing the current Interest Rates of all of our Lifetime Mortgage products
LTVs
A quick reference table detailing the Loan to Value rates (LTVs) of all of our Lifetime Mortgage products
Tariff of Charges
A complete reference guide to our Tariff of Charges
Understanding Lasting Power of Attorney (Adviser version)
A useful guide explaining what a Lasting Power of Attorney is and how to appoint one

Customer Guides

Everything in one place
A useful booklet for your customers to help them keep all their financial information in one place
Keeping in touch
A quick guide for your customers on updating their details with us
Making a Will
A quick guide providing useful information for your customers about making a will.
Protect yourself against fraud and scams
Hints and tips for your customers to help them remain vigilant against fraud and scams.
Understanding Lasting Power of Attorney
A useful guide helping your customers understand what is a Lasting Power of Attorney and how to appoint one
Consumer Guide to our Lifetime Mortgages
A consumer guide to our Lifetime Mortgage products. Please share this with your customers to help them consider how a Lifetime Mortgage from OneFamily could be right for them
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Lifetime Mortgage Calculator

Show your customer the maximum loan amount they could be eligible for (based on our Standard LTVs).

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Webinar & Events Calendar

View all of our up and coming events including our own OneFamily webinars.

We're here to help

Email

Lifetime Mortgages Adviser Support:
[email protected]

Lifetime Mortgages Underwriting:
[email protected]

Phone

Lifetime Mortgage Adviser Support:
0800 802 1645*

*Open Monday to Friday 9am to 5.30pm
Calls may be recorded for training purposes
Free from UK landlines only

Post

Lifetime Mortgage Support
16-17 West Street
Brighton
BN1 2RL