Lifetime Mortgages FAQs
Below are a few of the most frequently asked questions from Advisers. If you can't find what you're looking for here, please contact us
Registration
How do I register with you?
How long does registering a new firm take?
I've forgotten my FCA number. How can I register?
You've asked me to sign and return your Terms of Business, where can I find these?
Admin
I've forgotten my username. How can I log in?
I've forgotten my password. How can I log in?
What documents do I need to upload with the application for my customer?
How long is a Decision in Principle (DiP)/Application/Valuation valid for?
When will my procuration fee be paid?
How do I change my correspondence and payment address?
Terms and Conditions Queries
Can my customer take additional borrowing at a later date?
Can my customer port their mortgage when they move house?
Product Queries
Can overpayments be made on the Interest Payment product without incurring a fee?
How does your variable rate product work?
Do OneFamily products come with downsizing protection?
Underwriting Queries
Where can I check the OneFamily lending criteria?
Is an affordability assessment done on the interest payment products?
My customer has a legal Power of Attorney (PoA) in place, can they still apply for a OneFamily lifetime mortgage?