Lifetime Mortgages FAQs
Below are a few of the most frequently asked questions from Advisers. If you can't find what you're looking for here, please contact us
Registration
How do I register with you?
How long does registering a new firm take?
I've forgotten my FCA number. How can I register?
You've asked me to sign and return your Terms of Business, where can I find these?
Admin
I've forgotten my username. How can I log in?
I've forgotten my password. How can I log in?
What documents do I need to upload with the application for my customer?
How long is a Decision in Principle (DiP)/Application/Valuation valid for?
When will my procuration fee be paid?
How do I change my correspondence and payment address?
Terms and Conditions Queries
Can my customer take additional borrowing at a later date?
Can my customer port their mortgage when they move house?
Product Queries
Can overpayments be made on the interest payment product?
How does your variable rate product work?
Do OneFamily products come with downsizing protection?
Underwriting Queries
Where can I check the OneFamily lending criteria?
Is an affordability assessment done on the interest payment products?
My customer has a legal Power of Attorney (PoA) in place, can they still apply for a OneFamily lifetime mortgage?