Lifetime Mortgages FAQs
Below are a few of the most frequently asked questions from Advisers. If you can't find what you're looking for here, please contact us
Registration
How do I register with you?
How long does registering a new firm take?
How long does it take to register as a new adviser with a registered firm?
I've forgotten my FCA number. How can I register?
You've asked me to sign and return your Terms of Business, where can I find these?
Admin
I've forgotten my username. How can I log in?
I've forgotten my password. How can I log in?
What documents do I need to upload with the application for my client?
How long is a Decision in Principle (DiP)/Application/Valuation valid for?
When will my procuration fee be paid?
How do I change my correspondence and payment address?
Terms and Conditions Queries
Can my client take additional borrowing at a later date?
Can my clients port their mortgage when they move house?
Product Queries
Can overpayments be made on the interest payment product?
How does your variable rate product work?
Do OneFamily products come with downsizing protection?
Underwriting Queries
Where can I check the OneFamily lending criteria
Is an affordability assessment done on the interest payment products?
My client has a legal Power of Attorney (PoA) in place, can they still apply for a OneFamily lifetime mortgage?
Are leasehold properties acceptable on any OneFamily products?
Lifetime Mortgages Product Support
Click below to find our sales support tools for our Lifetime Mortgage products and how they can benefit your clients.
Lifetime Mortgage Calculator
Use our interactive calculator to show your customer the maximum loan amount they could be eligible for
(based on our Standard LTVs).