These materials are intended for use by Financial Advisers only

OneFamily Adviser

Supporting you and your business 

We hope you are all well and staying safe. Rest assured, we're open for business and are here to support you and your firm through this challenging time.

Please find below details of how we will be supporting you.

Our latest measures to respond to the
Coronavirus outbreak

We're open for business

Please continue to submit your Over 50s Life Cover applications securely via our online portal, which you can access here.

The production of customer welcome policy packs will continue as normal, so please be assured that your customers will receive all their important documents through the post as normal.

Need to contact us?

For help and guidance our Telephone Account Management team is on hand to help with any day to day queries you may have. Please call them on 0808 100 5075* or email them at: [email protected]

Our dedicated Business Development Managers continue to work remotely, but don’t hesitate to pick up the phone with any questions or issues you have about our Over 50s Life Cover. Their contact details are shown at the bottom of this page.

Our Customer Services teams are returning towards their normal service levels, therefore please be mindful that call waiting times may increase and administrative processes may take a bit longer to complete over the coming days.

*Open 9am - 6pm, Monday to Friday. All calls may be recorded for security and training purposes. Calls are free from UK landlines only.

For future updates:

Follow us on LinkedIn and Twitter. We will use these channels to continue to keep you up to date.

Thank you
We would like to thank you for your understanding and ongoing support during the current situation. Don't hesitate to call us with any queries on 0808 100 5075*

Meet our dedicated Over 50s Life Cover team


Gary Dalton

Business Development Manager
Over 50s Life Cover - North of England and Midlands

07880 726 955
[email protected]


Ray Augello

Business Development Manager
Over 50s Life Cover - South of England

07880 735 869
[email protected]


Wendy Trussler

Telephone Account Manager (Tuesday - Friday)
Over 50s Life Cover

01273 061 619
[email protected]