COVID-19: We are here for you and want to keep you informed at this time  

Find out more about our continued service, support and how to contact us during Covid-19 on our Lifetime Mortgage and Over 50s Coronavirus support pages

Supporting you and your business 

We hope you are all well and staying safe. Rest assured, we're open for business and are here to support you and your firm through this challenging time.

Our latest measures to respond to the
Coronavirus outbreak

We're open for business

Please continue to submit your Over 50s Life Cover applications securely via our online portal, which you can access here.

The production of customer welcome policy packs will continue as normal, so please be assured that your customers will receive all their important documents through the post as normal.

Adapting our claims process

We want to do everything we can to help our wonderful NHS teams who continue to be on the frontline of this pandemic. Read the full story about how we’ve adapted our Over 50s claims process – making it easier and more straightforward for customers and the NHS medical teams involved; so that they can dedicate their time to patient-care, rather than being burdened with paperwork.

Providing information to customers

Some customers may ask for more information about the coronavirus and what their options are if they are diagnosed as having COVID-19. We’ve created some guidance notes to clarify the situation so please share this information, if your customer contacts you about this.

Need to contact us?

For help and guidance our Telephone Account Management team is on hand to help with any day to day queries you may have. Please find the details to get in contact below.

Our dedicated Business Development Managers continue to work remotely, but don’t hesitate to pick up the phone with any questions or issues you have about our Over 50s Life Cover.

Our Customer Services teams are returning towards normal service levels with some slight adjustments, therefore please be mindful that call waiting times may be slightly longer than before.

Over 50s Life Cover

Find out more about our whole of life pure protection life insurance policy

View our Over 50s Life Cover

For future updates

Please don't forget to follow us on:

LinkedIn

Twitter

As the Lockdown rules continue to change, we will keep you informed of our latest news and updates using our social channels.

We're here to help

Email

Over 50s Adviser Support:
[email protected]

Telephone

Over 50s Adviser Support:
0808 100 5075*

*Open 9am - 6pm, Monday to Friday. All calls may be recorded for security and training purposes. Calls are free from UK landlines only.

Post

Over 50s Adviser Support:
FREEPOST ONEFAMILY ADVISER
Or
OneFamily
16-17 West Street
Brighton BN1 2RL